Payment & Cancellation Policy

This policy outlines payment expectations and cancellation terms for YALA services.

​

Retainers & Payment Structure

A non-refundable retainer is required to secure your event date or design project. Retainers secure your booking and reflect the time, planning, creative development, and resources allocated to your project.

​

Event Planning Services

• 30% retainer due upon booking

• Remaining 70% balance due prior to the event date

Failure to submit final payment may result in suspension of services.

​

Interior Design Services

Payment structure for interior design services will be outlined in your service agreement and may include milestone-based payments depending on project scope.

​

Cancellations

Event planning retainers are non-refundable.

Cancellations made within 30 days of a scheduled event are not eligible for refunds. This policy reflects the planning, coordination, vendor commitments, and preparation initiated once services begin.

For interior design services, payments made for completed work, including digital layout concepts, are non-refundable once delivered.

​

Digital Layout Concepts

Digital layout concepts are considered an add-on service and must be paid in full upon delivery.

Digital layout concepts are non-refundable once delivered.

Interior design services include up to five (5) revisions unless otherwise stated in your agreement.

​

Accepted Payment Methods

Payments may be made via:

​

• Online payment through our website

• Check

• Zelle

• Cash App

​

Late Payments

Late payments may result in paused services and additional fees as outlined in your service agreement.